We are seeking a dependable, patient-focused Customer Care / Front Desk Representative to join our medical office team. This full-time position is responsible for welcoming patients, managing check-in activities, and providing exceptional customer service both in person and by phone. The ideal candidate is organized, professional under pressure, able to multitask effectively, and committed to supporting the team wherever needed. Responsibilities Greet patients warmly and complete check-in and front-desk procedures. Provide courteous, professional customer service in person and by telephone. Answer calls, address patient questions, and route messages appropriately. Process referrals and obtain or manage insurance authorizations. Scan, organize, and accurately document patient information and records. Assist with scheduling, administrative tasks, and other office needs. Maintain a calm, helpful attitude in fast-paced or stressful situations. Collaborate with physicians, staff, and teammates to ensure smooth daily operations. Qualifications Strong customer-service and communication skills, both by phone and in person. Ability to remain professional and effective during stressful situations. Strong multitasking, organization, and attention-to-detail skills. Comfortable using computers, scanners, and electronic documentation systems. Willingness to be a supportive team member and assist with office needs as they arise. Previous experience in a doctor's office is required. Experience with referrals and prior authorizations is appreciated Position Details Full-time position Bonus compensation available Opportunity for professional growth for team members who demonstrate initiative, commitment, and a collaborative attitude

Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Life insurance Retirement plan Vision insurance

Work Location:

In person