A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
About the Role A well-established, high-volume med spa in the Edgewater area of Miami is hiring an experienced Front Desk Coordinator to be the face of the practice. This is not an entry-level reception role. We are looking for someone who has already run a busy med spa or aesthetics front desk and knows how to keep a full schedule, a full lobby, and a discerning clientele running smoothly. Boulevard experience is required. Please do not apply if you have not worked in Boulevard. You should be comfortable building and blocking schedules, managing the waitlist, processing checkouts and memberships, running reports, and troubleshooting booking issues without hand-holding. What You'll Do Greet and check in every guest with warmth and polish; you set the tone for the visit Manage the daily schedule in
Boulevard:
bookings, rescheduling, cancellations, waitlist, provider blocks, and column optimization to keep the day tight and profitable Answer and return calls, texts, and web inquiries quickly, and convert inquiries into booked consultations and treatments Handle checkout, payments, packages, memberships, gift cards, and patient financing Confirm appointments and actively work to reduce no-shows and last-minute cancellations Manage intake forms and consents, and keep client records accurate and complete Rebook every guest before they leave and support retail and treatment-plan recommendations Keep the front of house immaculate: lobby, beverage station, and retail displays Coordinate flow between providers and guests so nobody waits and nobody feels rushed Support the team with opening and closing duties, inventory checks, and end-of-day reconciliation What We're Looking For 2+ years of front desk or guest coordinator experience in a med spa, aesthetics practice, plastic surgery office, or luxury spa Hands-on Boulevard experience. This is a hard requirement. Working knowledge of common med spa services such as injectables, lasers, facials, and body contouring Genuine sales instinct: comfortable rebooking, presenting packages and memberships, and following up on leads without being pushy Exceptional phone and written communication; fast, professional, and detail-oriented Extremely organized and calm under pressure with a full book and a busy lobby Discretion and professionalism with confidential client information (HIPAA) Reliable and punctual, with availability for some evenings and Saturdays Bilingual English/Spanish strongly preferred Nice to Have Experience running med spa membership and package programs Familiarity with lead management or CRM tools and handling social media DM inquiries Prior experience helping open or scale a location Why You'll Want This Job Compensation well above typical front desk pay: $60,000 to $85,000 per year, based on experience Beautiful, modern Edgewater location with an established and loyal clientele Complimentary and discounted treatments A real growth path. We promote from within as we expand. A team that treats the front desk as a driver of the business, not an afterthought Schedule Full-time, in person Weekday shifts with some evening and Saturday availability required To apply: submit your resume along with a short note about which med spa systems you have used and how long you have worked in Boulevard.
