Job Description Help for Job Description. Opens a new window. Job Summary The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care. Essential Duties & Responsibilities Administrative Responsibilities

• Patient Intake and Onboarding
• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed (e.g., Propia app).
• Greet patients and visitors warmly, creating a welcoming and professional environment
• Office Hours Monday through Friday 8am-5pm
• Must be fluent in Haitian Creole and English due to patient demographics Phone Operations
• Answer and route incoming calls appropriately.
• Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy