Position Summary The Front Desk Associate I welcomes patients and supports daily front office operations in a medical practice. This position handles patient check-in and check-out, appointment scheduling, insurance verification, and payments while providing friendly, professional service. Essential Responsibilities Greet patients and visitors and assist with check-in and check-out. Verify and update patient demographics, insurance information, and required forms. Schedule appointments and answer incoming calls. Verify insurance eligibility and obtain referrals or authorizations as assigned. Collect copays and outstanding balances and accurately record payments. Maintain accurate patient records in the electronic medical record system. Communicate with clinical staff to coordinate patient needs and appointment flow. Maintain a clean, organized reception area. Protect patient confidentiality and follow HIPAA requirements and company policies. Perform other administrative duties as assigned. Qualifications High school diploma or equivalent required. Previous customer service experience preferred; medical office experience is a plus. Strong communication, organization, and attention to detail. Basic computer skills and the ability to learn scheduling and electronic medical record systems. Ability to manage multiple tasks and interact professionally with patients and staff. Familiarity with medical terminology and insurance processes preferred.