A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Our receptionist is an essential team member that ensures that each patient coming in our doors feels important and is helped in a timely manner. They will handle all communication with patients regarding scheduling appointments, insurance questions, medical records, referrals, and payments. They will be the face of the office and provide outstanding customer service. They will engage with patients to create relationships that foster patient retention and satisfaction. They will have an energetic and enthusiastic attitude to help the team and maintain an efficient and friendly office environment.
Duties and Responsibilities:
Interact with patients as the "face of the office" at the front desk, greeting and welcoming patients as they arrive. Schedule and check in/out all patients. Process payments and match to claims. Answer calls, texts, emails, and appointment requests. Answer patient questions and communicate effectively. Maintain patient confidentiality in accordance with HIPAA. Ensure patient paperwork is completed timely and distributed correctly. Assist in opening and closing the office each day. Clean and monitor supplies stock in patient rooms. General office cleaning (vacuum, mop, dust, and sanitize). Occasionally assist with grass roots marketing efforts. Manage schedules for multiple doctors. Maintain productivity without constant supervision.
Qualifications and Skills:
Bachelor's or associate's degree (preferred). 2+ years of Medical Reception/Billing experienced (required). Excellent communication, computer, and organizational skills. Friendly demeanor and comfortable conversing with patients of all ages and their families. Confident in their ability to manage multiple tasks at once. There are other individuals working this position at different times. Professional communication is essential to ensure the job requirements are met each day. Proficiency in EHR software (we use ChiroSpring and OfficeAlly) and other related software (Google Workspace, Zoom Phone, Adobe Acrobat, Word, Excel).
Working Conditions:
This position is part-time and in-person. The office is located in Babcock Ranch.
Position Hours:
Thursdays 9:30am-6:30pm, unpaid lunch 12:30-1pm, Fridays 8:30am-5:30pm, unpaid lunch 12:30-1pm, Saturdays 8:30am-1:30pm. You will be provided with navy scrubs for a uniform at no cost to you.
Compensation and Benefits:
$17-19 per hour, based upon experience and qualifications. The company is closed on the following
Holidays:
New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. These Holidays are unpaid for this position.
Reporting Structure:
This role will report to the owner, Melanie Nuthals DC. There are no supervisory responsibilities for this role. There will be a 30-day probationary period after which the employee is expected to be confident working the position without direct supervision. If the expectations are not met within a reasonable amount of time, the employment will be terminated.
Pay:
$17.00 - $19.00 per hour Expected hours: 22.0 - 25.0 per week
