Receptionist

Receptionist Saint James City, FL Job Details Full-time From $16 an hour 1 day ago Qualifications Hospitality Computer operation Phone answering Guest relations Financial transaction processing Phone communication Outdoor work Customer service Computer literacy Greeting customers Logistics Passenger luggage management High school diploma or GED Attention to detail Organizational skills Computer skills Communication skills Entry level Office experience Client interaction via phone calls Full Job Description Position Overview The Island Club Receptionist is the first point of contact for guests beginning their North Captiva experience. This role is responsible for creating a welcoming, organized, and efficient check-in process while ensuring all ferry departures run smoothly. You'll play a key role in guest experience, logistics coordination, and daily operations—setting the tone for an exceptional island getaway. Key Responsibilities Guest Experience & Check-In Welcome guests with a friendly, professional attitude Check guests in for ferry departures Provide clear instructions and answer questions about the island and their stay Ensure guests feel confident, informed, and excited for their trip Reservations & Payments Process ferry and service payments accurately Verify reservations and guest information Handle basic troubleshooting for booking or check-in issues Luggage & Ferry Coordination Tag and organize guest luggage for transport Assign and track parking passes Assist captains and ferry staff with luggage and cargo organization Ensure all items are properly accounted for before departure Communication & Support Answer incoming phone calls and respond to guest inquiries Provide information about Island Club amenities, services, and policies Communicate effectively with internal team members to ensure smooth operations Qualifications Strong customer service skills with a friendly, positive demeanor Excellent communication and organizational skills Ability to multitask in a fast-paced environment Detail-oriented with strong problem-solving abilities Comfortable handling payments and basic computer systems Team player with a proactive, can-do attitude

Preferred:

Experience in hospitality, front desk, or customer service roles Familiarity with reservation systems (Hostaway, Bookeo, etc.) Physical Requirements Ability to lift and move luggage (up to ~40 lbs) Comfortable working both indoors and outdoors in Florida weather Ability to stand and move for extended periods What Makes This Role Special Be part of a unique, boat-access-only island experience Work in a fun, guest-focused, team-oriented environment Play a key role in creating memorable vacations for families

Pay:

From $16.00 per hour

Work Location:

In person