Sanibel "SBL" Vacations is a boutique vacation rental and property management company serving Sanibel and Captiva. We are growing and looking for a friendly, dependable, and highly organized professional to join our team! This is a fast-paced, customer-facing position ideal for someone who enjoys helping people, solving problems, multitasking, and being part of a collaborative office environment. The right candidate will be professional, patient, personable, and able to stay calm and efficient during busy check-in and check-out days. Please apply only if you are able to reliably commute to our Sanibel office. Saturday availability is required. What You'll Do Answer a high volume of incoming phone calls and emails professionally and efficiently Assist guests and owners with questions, reservations, requests, and concerns Help manage reservations and calendars for our portfolio of vacation rental properties Support busy check-in and check-out days while maintaining a positive and welcoming attitude Handle guest concerns and work toward timely, appropriate resolutions Maintain accurate records and office documentation Assist with company procedures, communication templates, and other operational needs Support team members and other departments as needed while always looking for ways to provide exceptional service What We're Looking For Previous customer service, hospitality, front desk, vacation rental, or property management experience preferred Excellent phone, email, grammar, and communication skills Strong organizational and multitasking abilities Comfortable working on Mac computers and learning new software Escapia or comparable vacation rental software experience is a plus, but training will be provided Professional, dependable, patient, and solution-oriented Comfortable working in a busy environment where priorities can change quickly Knowledge of Sanibel and Captiva is a plus Schedule & Perks This is a full-time, in-person position. Daytime weekday hours with Saturday availability required and occasional holiday availability as needed.

We offer:

Toll reimbursement Paid time off and sick time Paid holidays Retirement plan with company matching eligibility A supportive, flexible, and team-oriented work environment Opportunities for growth within the company If you're looking for an opportunity to join a growing local company and enjoy working with people in a fast-paced hospitality environment, we'd love to hear from you! Please submit your resume along with a brief introduction about yourself and your relevant work experience.

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Paid time off Application Question(s): Will you be able to work on Saturdays? Ability to

Commute:

Sanibel, FL 33957 (Required)

Work Location:

In person