About Us Spine and Wellness Center is a non-surgical wellness clinic in Lakewood Ranch, led by Dr. Michael Banman, DC, who has 23+ years of clinical experience. We combine chiropractic care with therapies like spinal decompression, Class IV laser, shockwave, hyperbaric oxygen, and red light therapy to help people with chronic back, neck, knee, and nerve pain. We serve patients in English and Spanish and have a 5.0 rating on Google. We are a small team. The person at our front desk is the first voice a patient hears on the phone and the first face they see when they walk in. You will set the tone for everything that happens after. What You'll Do Greet every patient by name, check them in and out, and keep the lobby calm and welcoming Answer phones and return voicemails and web inquiries quickly and warmly Book, confirm, and reschedule appointments in our practice software (JaneApp) Help new patients with intake paperwork and explain what to expect on their first visit Take payments, explain our pricing clearly, and answer HSA/FSA and financing questions Keep patient records accurate and private (HIPAA) Follow up with patients who missed a visit or haven't booked their next one Keep the schedule and daily paperwork organized so the doctor and therapy team can focus on patients What It Takes to Get the

Job Required:

High school diploma or equivalent At least 1 year of customer-facing experience (front desk, reception, retail, hospitality, or similar) Comfortable on the phone and a computer at the same time Available for our schedule, including early mornings and Saturday mornings Reliable transportation Preferred (not required): Bilingual in English and Spanish (a real plus, many of our patients prefer Spanish) Experience in a medical, chiropractic, dental, or physical therapy office Experience with JaneApp or similar scheduling software Familiarity with HIPAA Who We're Looking For Warm and genuinely friendly. You like people and remember names and small details. Calm under pressure. The phone rings, someone walks in, and someone has a question, and you handle it without getting flustered. Organized and dependable. You show up on time, follow through, and nothing falls through the cracks. A clear communicator. You can explain scheduling and payments in plain language. Honest. We never pressure patients or promise what we can't deliver. Eager to learn. We'll train you on everything else. No medical background needed. We'd rather hire someone great with people and teach them the rest. What We Offer Paid training on our systems and therapies A small, supportive team A steady schedule with no late nights and no Sundays How to Apply Apply through Indeed with your resume. In a sentence or two, tell us about a time you made a customer's day better. We'll contact qualified candidates for a short phone call, then an in-person interview at our office.

Pay:

$17.00 - $20.00 per hour Expected hours: 25.0 - 40.0 per week People with a criminal record are encouraged to apply

Work Location:

In person