Receptionist/Greeter

OVERVIEW

The Receptionist/Greeter is responsible for greeting customers as they enter the dealership and directing them to the appropriate sales staff or other department.

KEY TASKS

Answer all incoming calls and forward them to the appropriate party Meet and greet customers. Have new customers complete a customer information card. Project a professional and service-oriented image to all customers Assist Sales Coordinator/Office Manager with all files, paperwork, Getaways! and clerical support Provide support to all departments as needed including typing of correspondence, travel planning, general office duties and appointment setting Input information into customer databases Attend and assist with the preparation of boat shows and other off-site promotional events Process all outgoing mail and sort and distribute incoming mail. Actively participate in boat shows and other off-site promotions such as Getaways! Assist with the scheduling of guests for Getaways! trips.

KEY RESULT AREAS

Internal/external customer enthusiasm Professional telephone and face-to-face contact with all customers and team members Maintaining a positive image of MarineMax Accurate and timely completion of all paperwork Successful boat shows, Getaways! trips, and other off-site promotional events Accurate database management Timely and accurate completion of all administrative tasks