Job Summary:

The Front Desk Medical Coordinator is the first point of contact for patients at our medical practice. This role is responsible for managing front office functions, including greeting patients, scheduling appointments, handling inquiries, verifying insurance, and maintaining accurate patient records. The ideal candidate is friendly, organized, and capable of multitasking in a fast-paced healthcare environment. This is a patient focus role with customer service and professionalism at the forefront.

Essential Duties and Responsibilities :

Greet patients warmly and check them in and out efficiently Answer incoming phone calls and respond to inquiries in a professional manner Schedule, confirm, cancel, and reschedule patient appointments Collect co-pays, deductibles, and outstanding balances at time of service Verify insurance information and obtain authorizations or referrals as needed Enter and update patient information in the electronic medical record (EMR) system and maintain departmental assigned progress trackers. Maintain patient confidentiality and comply with HIPAA regulations Manage incoming and outgoing mail, faxes, and email correspondence Assist with administrative tasks such as filing, scanning, copying and other projects as assigned by your direct supervisor or approved management personnel. Ensure efficient patient flow Maintain a clean, organized, and welcoming front desk, waiting and restroom areas. Handle patient complaints or concerns with professionalism and escalate when necessary to the Escalations coordinator. End of day batch and petty drawer balance. Skills Bilingual proficiency to effectively communicate with diverse clients and team members. Extensive office management experience with a strong understanding of administrative procedures. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer skills and computer literacy. Proven clerical experience with strong organizational skills and attention to detail. Excellent phone reception skills including multi-line phone system operation and phone etiquette. Strong customer service orientation with the ability to handle client communication professionally. Capable of managing time efficiently through effective scheduling, filing, and prioritization of tasks. Personal assistant experience or calendar management skills are highly desirable to support executive needs.

Pay:

$16.00 - $16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have EMR (Electronic Medical System) experience? If so, how many years and what systems have you utilized? We work (1) Friday a month half day. Are you able to accommodate? We have two locations (Winter Haven) and (Avon Park). We occasionally host team meetings, employee engagement activities and more as well as sometimes the WH office closes due to provider availability and changes. Are you able to commute to Avon Park on these occasional?

Language:

Spanish (Preferred) Ability to

Commute:

Winter Haven, FL 33883 (Required)

Work Location:

In person