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Hampton Inn and Suites Albany GA
Front Desk Associate
Career Insights for Receptionist
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Based on Georgia data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$32,453 / year median in Georgia
+13% projected growth
Job Description
About us We are professional, customer-centric and engaging.
Our work environment includes:
Growth opportunities Relaxed atmosphereResponsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide accurate information to guests or direct calls to the appropriate department
- Handle guest complaints or concerns with empathy and professionalism, resolving issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and interpersonal skills to interact effectively with guests and team members
- Strong customer service skills to provide exceptional guest experiences
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest registration and payment processing
- Ability to multitask and prioritize tasks in a fast-paced environment