Here's the revised version with Epic experience included:

Job Title:

Front Desk Receptionist (Check-In/Check-Out) -

Physician Office Job Summary:

The Front Desk Receptionist serves as the first point of contact for patients in a physician's office. This role is responsible for managing patient check-in and check-out processes, providing excellent customer service, and ensuring accurate administrative and billing support in a fast-paced healthcare environment.

Key Responsibilities:

Patient Check-In:

Greet patients in a friendly and professional manner Verify patient demographics, insurance information, and contact details Collect co-pays, deductibles, and outstanding balances Ensure all required forms and documentation are completed Maintain patient confidentiality in accordance with HIPAA regulations

Patient Check-Out:

Schedule follow-up appointments as directed by providers Provide patients with visit summaries, referrals, or instructions Process payments and issue receipts Coordinate with billing staff regarding patient accounts

Administrative Duties:

Answer and direct incoming phone calls Manage appointment scheduling and calendar coordination Maintain organized and accurate patient records (electronic or paper) Handle incoming and outgoing correspondence (fax, email, mail) Assist with insurance verification and prior authorizations as needed

Qualifications:

High school diploma or equivalent required Previous experience in a medical office or customer service role preferred Experience with electronic medical records (EMR) systems required; Epic experience preferred Knowledge of medical terminology and insurance processes is a plus Strong communication and interpersonal skills Ability to multitask and work efficiently in a busy environment Attention to detail and strong organizational skills

Work Environment:

Fast-paced medical office setting Frequent interaction with patients, providers, and staff Requires sitting, standing, and occasional lifting of office materials

Key Skills:

Customer service excellence Time management and multitasking Problem-solving Professionalism and empathy Basic computer and data entry skills

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Uniform allowance Vision insurance

Experience:

Physician Office Registration Receptionis:

1 year (Required)

Work Location:

In person