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Twin Lakes Physical Therapy, Inc.

Receptionist

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What they do

A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.

$32,453 / year median in Georgia

+13% projected growth

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Job Description

Benefits:
401(k) Health insurance Paid time off 401(k) matching Competitive salary Opportunity for advancement Training & development Benefits/Perks Competitive Hourly Pay Health Insurance Paid time off 401K matching retirement plan Career Growth Opportunities Fun and Energetic Environment Job Summary We are looking for a friendly, welcoming receptionist to join our team in our Gray, GA office! As the receptionist for our busy physical therapy clinic, you will be the first point of contact for our patients. You will greet customers as they arrive, book appointments, and answer phone calls, as well as attend to the needs of patients throughout their physical therapy visits. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Responsibilities Answer phone calls, schedule patients, maintain new patient list, and return voicemails immediately Collect payments from patients and insurance companies, log payments and prepare deposits 5 days a week. Collect and accurately enter patient data in EMR system immediately Effective communication with patients, managers, and coworkers Maintain the cleanliness and appearance of workspace and office Assist with insurance authorizations and benefit checks Manage records and correspondence for clinic Other duties as directed by the clinic director and assistance for physical therapists as needed Skills Able to communicate clearly and with sensitivity Able to use empathic listening and de-escalation techniques Able to demonstrate proficiency with computer and EMR software Able to demonstrate attention to detail and organizational skills Able to follow rules and guidelines as defined by management Qualifications At least 1 year of customer service experience At least 1 year office experience Preferred 1 year experience in a healthcare delivery field Strong work ethic and positive attitude Familiar with computers and scheduling software Excellent multi-tasking skills