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KW
Keller Williams Realty Signature Partners
Director of First Impressions/Receptionist
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$32,453 / year median in Georgia
+13% projected growth
Job Description
Director of First Impressions (DFI) Keller Williams Realty West Cobb Be the face. Set the tone. Make a difference. Keller Williams Realty West Cobb is looking for a vibrant, organized, and people-focused professional to join our team as our Director of First Impressions (DFI) . This is much more than a front-desk position. Our DFI is often the first person our agents, clients, vendors, and visitors meet when they walk through our doors . You will play an important role in creating an exceptional experience, supporting our agents, maintaining a welcoming and professional Market Center, and helping our team stay connected to the tools, resources, and opportunities Keller Williams provides. The ideal candidate is someone who thrives in a fast-paced environment , takes initiative, enjoys solving problems, and naturally makes people feel welcome. You are detail-oriented, confident, personable, and able to manage multiple priorities while maintaining a positive attitude. If you love people, organization, technology, and being part of a high-energy team, we'd love to meet you! What You'll Do Create an Exceptional First Impression Welcome agents, clients, guests, and visitors with warmth and professionalism. Answer incoming calls with a friendly, helpful attitude and route calls appropriately. Direct visitors to appointments, closings, meetings, and other destinations within the Market Center. Maintain a clean, organized, welcoming, and business-ready reception and common area. Help create an environment where agents and guests feel valued, supported, and at home. Support Our Agents & Leadership Serve as a knowledgeable and supportive resource for our agents. Listen to agent needs and concerns and bring appropriate matters to the attention of leadership. Help new and existing agents acclimate to the Market Center, its systems, tools, technology, and resources. Maintain office and agent supplies and anticipate needs before they become problems. Receive, sort, and distribute mail and deliveries. Provide administrative and operational support to Market Center leadership and staff. Assist with troubleshooting minor copier, computer, and office technology issues and coordinate service calls when necessary. Bring Our Culture to Life Keller Williams is known for its people-first culture, and the DFI plays an important role in keeping that culture visible and engaging. Assist with planning and executing Market Center events such as RED Day, holiday celebrations, team meetings, training events, and other special activities . Help create excitement around Market Center events and encourage agent participation by communicating the value these opportunities bring to their businesses and relationships. Help foster a positive, collaborative, and energetic office environment. Look for creative ways to recognize, encourage, and support the people around you. Keep Our Team Connected Maintain the Market Center education and training calendar. Distribute daily, weekly, and monthly educational opportunities electronically. Maintain and distribute current phone lists and other important Market Center information. Stay informed about Keller Williams systems, tools, technology, training, and resources. Learn how these offerings can benefit agents and communicate their value with enthusiasm and confidence. Support Our Marketing & Social Media Presence Develop and execute a social media plan for the Market Center's Facebook and Instagram accounts. Help showcase our agents, culture, events, accomplishments, community involvement, and successes. Identify opportunities to strengthen our online presence and tell the Keller Williams West Cobb story. What We're Looking For We're looking for someone who is: Warm and personable with a genuine desire to help others. Highly organized and detail-oriented , with strong follow-through. Comfortable working in a fast-paced, constantly changing environment . A confident communicator with excellent verbal and written communication skills. Professional, polished, and comfortable interacting with a wide variety of people. A self-starter who sees what needs to be done and takes initiative. Able to prioritize, multitask, and remain calm when several things need attention at once. Comfortable learning new technology and helping others embrace change. Positive, energetic, dependable, and solutions-oriented. Someone who naturally builds relationships and contributes to a strong team culture. Qualifications Proficient with Microsoft Office, including Word, Excel, PowerPoint, and Publisher . Strong verbal and written communication skills. Excellent telephone and customer-service skills. Strong organizational and time-management abilities. Ability to multitask and prioritize effectively. Comfortable learning and working with new technology and software. Previous experience in real estate, customer service, administration, hospitality, marketing, or a similar role is a plus. Why Keller Williams West Cobb? Keller Williams Realty is one of the world's leading real estate companies, with a global network of more than 180,000 real estate professionals and Market Centers around the world. But what truly sets Keller Williams apart is our people and our culture . We believe that when you surround yourself with talented, motivated, supportive people, everyone has the opportunity to grow. Our Market Center is a place where relationships matter, learning is encouraged, success is celebrated, and people are empowered to become the best versions of themselves. As our Director of First Impressions, you'll have the opportunity to make an impact every day—not only by keeping the Market Center running smoothly, but by helping create an environment where agents can build successful businesses and people genuinely enjoy coming to work. Ready to Make an Impression? If you're an energetic, organized, people-oriented professional who loves being the person others can count on, we want to hear from you! Come be the person who makes everyone who walks through our doors feel like they belong.