Front Desk Coordinator - Pet Grooming & Retail

Overview PawParazzi Pet Shop is a locally-owned pet grooming and retail shop in Richmond Hill. Our team is small, our clients are loyal, and the bar for customer experience is high. We're growing, and we invest in the people who grow with us. The Role This position has two main functions: you're the scheduling coordinator for our grooming team and the primary point of contact on the retail floor. You need to be organized, personable, and comfortable in a busy environment. If you take pride in running things smoothly and want to be somewhere your work is noticed, this is worth a look. What You'll Do Greet clients with warmth, manage check-ins and check-outs, and handle issues with professionalism Manage grooming appointments and keep the schedule coordinated with our grooming staff Guide customers through product and service questions and make thoughtful recommendations Process cash and card transactions accurately Aid grooming professionals in keeping client records updated including pet details, preferences, and handling notes Keep the front area and retail floor clean, stocked, and presentable Assist with pets as needed, including handling dogs and cats of varying sizes and temperaments What We're Looking For Prior customer-facing experience is required — retail, hospitality, veterinary, or similar Comfortable handling dogs (cats is a plus!) confidently and calmly Organized and able to manage multiple things at once without losing track Reliable and communicates proactively Some weekend availability required; schedule is otherwise fairly flexible Genuine interest in animals and pet care Compensation & Perks $11-$16/hour based on experience Employee discount Flexible scheduling Paid training Free parking We promote from within. This is a small business and when someone shows leadership and reliability, there are real titles and responsibilities to grow into. To Apply Apply through Indeed. In your cover letter/note, briefly describe a time you handled a difficult customer interaction and what you did. Applications without this will be reviewed last.

Pay:

$11.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): Briefly describe a time you handled a difficult customer. What happened and what did you do?

Experience:

Veterinary clinic: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Richmond Hill, GA 31324 (Required)

Work Location:

In person