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Royal Staffing
Front Desk Receptionist
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Job Description
Job Summary We are seeking a warm, dynamic, and professional Hotel Front Desk Agent to be the face of our hotel. In this essential role, you will welcome guests, manage check-ins and check-outs, address guest inquiries, and ensure a seamless front-desk experience. If you excel at customer service, thrive in a fast-paced environment, and take pride in creating outstanding stay experiences, we would love to have you on our team! Key Responsibilities Greet arriving guests with a warm, professional welcome and complete the check-in process efficiently. Process guest check-outs, resolve room billing inquiries, and handle cash or credit card transactions accurately. Answer incoming phone calls promptly, answer inquiries regarding rates and room availability, and route calls appropriately. Address guest requests, concerns, or special preferences promptly to deliver an exceptional guest experience. Maintain accurate guest records, room status updates, and daily front desk logs within the Property Management System (PMS). Coordinate with the housekeeping and maintenance departments to ensure rooms are clean, ready, and promptly serviced. Provide guests with local information, directions, and recommendations for dining or attractions. Requirements & Qualifications Previous experience in front desk operations, hospitality customer service, or office administration preferred. Strong computer literacy and familiarity with hotel property management systems (e.g., Opera, ChoiceADVANTAGE, or similar PMS) is a plus. Excellent communication and interpersonal skills with a welcoming, customer-focused attitude. Ability to multitask, handle guest concerns calmly, and solve problems efficiently in a fast-paced environment. Basic math and cash-handling skills for processing payments and balancing daily shift receipts. Join our team to be an essential part of a vibrant workplace where your organizational talents will shine! We value proactive individuals who thrive on delivering outstanding customer service and supporting seamless office operations in a professional setting.