Medical Associates Clinic is hiring a full-time Receptionist to provide customer service to our patients while working in a close team of receptionists, clinical staff, and providers. This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with insurance processing, office administrative duties, and are known for always providing above and beyond patient/customer service with a smile.

Primary schedule:

8:00am - 5:15pm, working 4 days per week with a rotating day off (72 hours per pay period).

Location:

Dubuque Health Plaza Benefits Package Includes:

Single or Family Health Insurance with discounted premium rates for wellness program participation. 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing) Flexible Paid Time Off Program (24 days off/year) Medical and Dependent Care Flex Spending Accounts Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities:

Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions. Communicate clearly with customers via telephone and in person, and relay necessary messages to staff. Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer. Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed. Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc. Learn the detailed computer, phone, scheduling and registering systems used on a daily basis. Medical Associates provides an in-depth training program for all new employees. Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education:

Equivalent to a high school diploma or GED.

Experience:

From three months to one year of similar or related experience.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills:

Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system.