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American Family Insurance

Secretary/Receptionist

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Job Description

Job Overview We are seeking a dynamic and organized Secretary/Receptionist to be the welcoming face and efficient coordinator of our office environment. This role is vital in ensuring smooth daily operations, providing exceptional customer support, and maintaining a professional front desk presence. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills. You will handle a variety of administrative tasks, manage multi-line phone systems, and support office management functions to create a positive experience for clients, visitors, and team members alike. Potential for commission if referring customers to our sales team. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Answer and direct all incoming phone calls using multi-line phone systems with professionalism and courtesy Manage front desk operations including scheduling appointments, handling mail, and maintaining visitor logs Perform clerical duties such as filing, data entry, proofreading documents, and word processing using Microsoft Office tools Support office management tasks like calendar management, organizing meetings, and coordinating appointments Assist with client communication by providing information accurately and responding to inquiries efficiently Maintain organized office files and ensure all records are up-to-date and easily accessible Take payment and apply to customers accounts Qualifications Proven office experience with strong clerical skills and familiarity with office management procedures Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills Strong organizational skills with the ability to multitask effectively in a fast-paced environment Exceptional phone etiquette with experience handling multi-line phone systems and phone reception duties Previous experience in customer service or front desk roles is advantageous Demonstrated attention to detail in proofreading, filing, and administrative tasks Ability to manage time efficiently while supporting multiple responsibilities simultaneously Join us in creating a professional, welcoming environment where every visitor feels valued! We are committed to fostering a positive workplace that supports your growth while delivering outstanding service.
Pay:
$10.00 - $18.00 per hour
Benefits:
Paid time off Retirement plan
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Other Retirement and Savings