A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Experience Specialist/Receptionist - Singing Hills Family Medicine UnityPoint Health - 3.5 Sioux City, IA Job Details Full-time 16 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave 401(k) matching Pet insurance Qualifications High school diploma or
GED Full Job Description Overview:
UnityPoint Clinic Experience Specialist/Receptionist Singing Hills Family Medicine Sioux City, IA Monday-Friday 8AM-5PM Full-time + benefits As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position Why UnityPoint Health?: At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
Here are just a few:
Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities:
Greet patients and visitors with warmth and professionalism, creating a welcoming environment Check patients in and out, verify personal and insurance information, and update records as needed Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments Collect and process payments, issue receipts, and assist with billing questions Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic Coordinate with clinical staff to manage patient flow and minimize wait times Perform general administrative duties such as data entry, filing, faxing, and scanning documents
Qualifications:
High School Diploma or GED required 1+ year of customer service or front desk experience preferred (healthcare setting is a plus) Excellent interpersonal, communication, and problem-solving skills Strong attention to detail and ability to multitask in a fast-paced environment Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms Professional appearance and demeanor Bilingual skills are a plus For positions within UnityPoint Clinic, team members may be required to work at or to float to other locations to support optimized staffing
