Front Desk Receptionist Iowa ENT Center, PLLC - 4.2 West Des Moines, IA Job Details Full-time From $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Retirement plan Qualifications Physical security Greeting customers Financial analysis Administrative experience High school diploma or GED Full Job Description Front Desk Receptionist We are an independent, physician-owned Ear, Nose, & Throat (ENT) private practice serving the greater Des Moines community. Our team is dedicated to providing high-quality, compassionate care to patients of all ages. We pride ourselves on cultivating a welcoming, patient-first environment where our staff is highly valued and treated like family. We are looking for a professional, energetic, and highly organized Medical Front Desk Receptionist to join our team. As the first point of contact, you will play a critical role in setting the tone for our patient experience.

Position Summary:

The Medical Front Desk Receptionist coordinates daily patient flow, manages the check-in and check-out processes, handles high-volume phone lines, and supports the practice with essential administrative duties. The ideal candidate has excellent customer service skills, a strong attention to detail, and a warm, empathetic demeanor.

Duties and Responsibilities:

Patient Reception:

Greet patients and visitors warmly upon arrival, manage patient check-in/check-out, and maintain an organized, welcoming waiting room.

Scheduling:

Coordinate, schedule, and confirm patient appointments using our Electronic Health Records (EHR) system.

Phone Management:

Answer incoming calls using proper telephone etiquette, answer patient inquiries, triage clinic calls, and take accurate messages.

Insurance Verification:

Validate patient demographics and insurance eligibility, scan insurance cards, and collect co-payments or balances at the time of service.

Medical Records:

Handle electronic filing, maintain up-to-date physical/digital patient charts, and route documents to appropriate providers.

Office Maintenance:

Manage incoming and outgoing mail, open and close the front office daily, and keep the desk area tidy.

Qualifications:

• High School Diploma or equivalent preferred.
• Previous administrative experience preferred.
• Customer service experience preferred.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

West Des Moines, IA 50265 (Required) Ability to

Relocate:

West Des Moines, IA 50265: Relocate before starting work (Required) Job-related location requirement: Candidates must be within a 25-mile radius.

Work Location:

In person