Front Office Receptionist

Front Office Receptionist Snake River Surgical is seeking a Front Office Receptionist to join our team! About Us Snake River Surgical is Eastern Idaho's premier destination for Oral and Maxillofacial Surgery. With two locations in Idaho Falls and Rexburg , we are committed to delivering high-quality, safe surgical care. From the first phone call to the final follow-up, we strive to ensure every patient receives an outstanding experience. We are looking for a friendly, professional, and service-oriented Front Desk Receptionist who takes pride in delivering exceptional customer service. The ideal candidate will be highly organized, approachable, and able to maintain confidentiality at all times. Culture & Expectations At Snake River Surgical, our patients are our top priority. The Front Office Receptionist plays a vital role in creating a welcoming and comfortable environment. We are looking for a candidate who: ✅ Genuinely enjoys interacting with people and providing outstanding service. ✅ Can effectively communicate with empathy, professionalism, and patience. ✅ Proactively anticipates patient needs and ensures a smooth check-in/check-out experience. ✅ Maintains a positive, solutions-focused attitude, even in fast-paced situations. ✅ Takes ownership of the front desk experience, ensuring all guests feel valued and cared for.

Responsibilities:

Greet and welcome patients and guests in a friendly and professional manner. Answer phone calls and direct them to the appropriate department or individual. Schedule appointments and maintain the appointment calendar. Collect co-pays or payments at patient check-in. Assist with patient registration and check-in process. Maintain accurate patient records. Provide general administrative support, including filing, faxing, and scanning documents. Process and distribute incoming and outgoing mail/packages.

Qualifications:

Excellent people skills with a patient-first mindset. Strong communication skills (verbal and written). Bilingual in Spanish is a plus. Highly organized with the ability to multitask and prioritize tasks effectively. Detail-oriented for data entry and proofreading. Ability to maintain strict confidentiality of sensitive patient information. Flexible and adaptable to changing work demands and schedules.

Job Details & Benefits:

Job Type:

Full-time Schedule:

Monday to Friday, hours vary between 7:00/8:00 AM - 5:00/ 5:30 PM depending on patient scheduling needs (40-hour work week is standard).

Work Location:

In-person at both Idaho Falls and Rexburg locations (workdays rotate between locations). Benefits after a 3 months: 401(k) contribution or insurance stipend Employee discount Paid time off Bi-Annual company events Bonus opportunities Join our team and help us provide an exceptional patient experience every day!

Job Type:

Full-time Pay:

$14.00 - $19.00 per hour

Benefits:

401(k) Employee discount Gym membership Paid time off

Work Location:

In person