Position:

Front Desk Receptionist -

Clerical Support Program:

Administration Classification:

Non-Exempt Under Direction of:

Manager of Operations Qualifications:

Required:

High School Diploma or GED Good written & verbal communication skills Reliable transportation Valid Driver's License Valid Auto Insurance Pass all required background checks

Preferred:

Business school or technical training Work experience in a related setting Data input skills Knowledgeable in the operation of computers & office equipment Benefit Package for Full-time Employee (Pro-rated for Part-time): Vacation 10 days per year Years 1-5 15 days per year Years 6-10 20 days per year Years 11+ PTO (Sick Time) 6 days per year / Maximum of 60 days Funeral Leave Holidays 10 per year Insurance 401k Group Health Dental (optional) Vision (optional) Basic Term Life (company paid for employee only) Voluntary Term Life (optional) Malpractice Worker's Compensation Monthly Travel and expense reimbursement

Position Description:

This position serves as receptionist for consumers receiving service at the agency as well as answering the phone and related functions. This position welcomes and checks in all consumers presenting for service, as well as assisting in scheduling appointments. Check in tasks include but are not limited to verifying client's demographic data and payor, copying insurance cards and other financial paperwork, and addressing barriers to payment identified during the check in process. Receptionists monitor and assist consumers in the reception area to ensure safety and timely service provision. The Receptionist also assists with completion of financials, collecting fees and co-pays at the time of service and related duties to ensure payment for services. Receptionists monitor clinician appointments to ensure schedules are full, consumers are seen as promptly as possible and identify errors or problems in the schedule. Tasks include daily review of current and future schedule, reminder calls to consumers, and schedule data clean-up using automated reports. Reception staff participate in data entry for services provided and information updates. Receptionists are cross trained in other support functions to provide the agency with back-up to any support position. It is essential that the Receptionist is always friendly, helpful & courteous to consumers & staff and demonstrates a \"customer service\" attitude.

Position Expectations:

Engage with consumers and staff in a welcoming, professional and responsive manner Engage with consumers with respect and sensitivity to cultural differences Be flexible and manage multiple tasks Provide other clerical/support tasks as needed to ensure smooth agency operation Work one evening per week until 8:00pm Able to work flexible hours as needed to meet deadlines Work cooperatively as a member of a team to ensure consumer needs are met Work cooperatively as a member of a team to maintain a positive work environment Seek supervision/guidance regarding policies, procedures, expectations as needed Attend all required meetings & trainings Abide by HIPAA Requirements & the Mental Health Confidentiality Act Follow best practices by adhering to agency policies and procedures","accountId","51400590","Locust Street Resource 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