Receptionist (Part-time; Collinsville, IL)

Classification:

Non-Exempt/Hourly Job Type:

Part-Time Location:

Collinsville Beltline Location 800 Beltline Rd. Collinsville, IL 62234

Reports To:

Operations Officer

ABOUT US

FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.

JOB SUMMARY

The Receptionist serves as the first point of contact for customers, visitors, and callers and is responsible for creating a professional, welcoming experience. This position manages incoming telephone calls and visitors, coordinates daily incoming mail, maintains assigned records, and provides general administrative support to ensure efficient day-to-day operations.

ESSENTIAL JOB DUTIES

Greets customers, visitors, vendors, and other individuals entering the Bank in a friendly and professional manner. Determines the nature and purpose of each visit and directs or escorts visitors to the appropriate employee, department, or area. Operates the nature of incoming calls and directs callers to the appropriate individual, department, or Bank location based on their question, comment, concern, or requested service. Transfers calls efficiently and appropriately while maintaining availability to answer additional incoming calls. When the requested employee is unavailable, offers the caller the option to leave a voicemail or have a message taken. Accurately records telephone messages and ensures messages are provided to the appropriate employee upon their return or availability. Provides general information to callers and visitors when appropriate while maintaining customer confidentiality and referring questions outside the scope of the position to the appropriate employee. Manages daily incoming mail, including opening, sorting, logging, and distributing mail to the appropriate individual or department. Files, organizes, and maintains records and documents as assigned. Monitors and orders designated office and customer-service supplies, including mints, suckers, stamps, and other routinely used items. Assist with general clerical and administrative duties as needed. Maintains confidentiality of customer, employee, and Bank information encountered through the course of assigned duties. Provides courteous and professional service to customers, coworkers, visitors, and callers. Performs additional duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

Strong customer service and interpersonal skills. Professional and courteous telephone manner. Ability to communicate clearly and effectively with customers, visitors, and employees. Ability to manage multiple incoming calls and visitors while remaining organized and attentive. Ability to determine where calls and visitors should be directed and exercise sound judgment when assistance is needed. Strong organizational skills and attention to detail. Ability to accurately record and relay messages and information. Basic computer and office equipment skills. Ability to maintain confidentiality and appropriately handle sensitive information. Dependable and punctual, with the ability to consistently work the established Thursday, Friday, and Saturday schedule. Ability to work independently while also effectively supporting employees and departments throughout the Bank.

QUALIFICATIONS

High School diploma, GED or equivalent required. Previous receptionist, administrative, customer service, or office experience preferred. Previous banking or financial services experience is helpful but not required.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

Part-time position regularly scheduled to work Thursday 8:15 am

• 5:15 pm, Friday 8:15 am
• 6:15 pm, and Saturday 8:15 am
• 12:45 pm each week.

Regular and reliable attendance is an essential function of the position. Occasional additional or adjusted hours may be required based on staffing and business needs. Work is primarily performed in a professional banking and office environment. Frequent interaction with customers, visitors, callers, and employees. Regularly requires sitting, standing, walking, speaking, hearing, and viewing a computer screen. Regular use of a telephone, computer, and other standard office equipment. Requires the ability to handle, sort, open, and distribute mail and other documents. Requires occasional bending, reaching, stooping, or walking to access files, supplies, and other areas of the Bank. May occasionally lift, carry, or move office supplies, mail, or other items weighing up to approximately 25 pounds. Must be able to manage periods of frequent telephone calls and visitor activity while maintaining professionalism and attention to detail.

BENEFITS

$16.00

• $20.

00 per hour, eligible for performance-based bonuses and incentives Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) Eligible to earn Flexible Leave. 401(k) with company match for eligible employees

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities. FCB Banks retains the right to change or assign other duties to this position. Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law. In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions. Applicants have rights under Federal Employment Laws Equal Employment Opportunity Poster Equal Employment Opportunity Supplement Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act