Receptionist and Administrative Support-Part-Time

Reception and Admin Support (Part Time) M-T 2pm-7pm, Sat. 8am-11am PEER Services (peerservices.org) is a leading nonprofit provider of community-based substance use prevention and treatment services for Evanston, Maine, New Trier, Niles and Northfield Townships, and the north side of Chicago. As a licensed treatment provider since 1975, we have transformed the lives of thousands of teens and adults and helped them open the door to a healthier, brighter future. The Reception and Administrative Support (RAS) is a member of the Operations Team and reports to the Operations and Finance Director. This role is responsible for the day-to-day front desk and reception operations, including maintaining a welcoming, professional, and secure environment for patients and staff. Core duties include answering phones, checking in patients, assisting with laboratory testing as needed, maintaining office and clinical supplies, and completing data entry tasks. The RAS works closely with the Operations and Finance Director and the Operations Team to ensure smooth clinic operations and to provide essential administrative and client support. Job Duties Cover and manage the reception area, including answering phone calls, attending to visitors, provide client and operational support in a trauma informed, client centric approach.

• Check in patients and communicate with Clinicians
• Receive mail and packages and restock supplies
• Provide support to clinicians for lab work
• Maintain safe and clean front office
• Manage client accounts ensuring outstanding patients balances are collected in a timely manner and contact appropriate parties to collect payment.
• Review and update client accounts for accuracy and completeness. Obtain missing information and ensure insurance information and payer sources are up to date.
• Communicate with health care providers, patients, insurance claim representatives, and other parties of coverage lapses or changes in a timely manner
• Respond to client and staff inquiries and requests respectfully, and in a timely manner.
• Prepare reports and forms as directed and in accordance with established policies.
• Assist Operations and Finance Director with contracting and credentialing, when needed.
• Other duties and special assignments, as requested.

Qualifications Associate's degree or equivalent education and/or experience 1-3 years' experience in a medical office or behavioral health setting. Experience with electronic medical record software. Knowledge of credentialing and licensing. Knowledge of Insurance/Medicare/Billing codes a plus. Knowledge of Microsoft Suite, Excel, Word, Teams etc. Characteristics Self-starter and ability to work independently and with a team Good time management, organizational, interpersonal, and written skills Attention to detail with good analytical and problem-solving skills Discrete ability to maintain confidentiality, use good judgement and sensitivity Professional demeanor and role model for other staff Customer oriented and ability to communicate effectively and positively Confident, collegial, and direct

Classification, Compensation, Work Schedule, and Benefits:

This is a regular, part-time, hourly, position. Compensation is $20.00 per hour. Work is on-site, and hours will be Monday through Thursday 2pm to 7pm and Saturday 8am-11am . Benefits include PTO (holidays; accrued vacation and sick time; and personal time); professional development training; 403 (b), and employee discounts through ADP. Benefits are accrued based on hours worked. PEER Services, Inc. appreciates the opportunity to provide services to its diverse community, including people of color, low-income and financially insecure, non-English speakers, and LGBTQ+ individuals. We strongly encourage applications from people with these identities and other marginalized communities to join our staff to better serve our clients. PEER Services makes hiring decisions without regard to any person's race, color, sex, creed, gender identity, gender expression, age, religion, disability, national origin, ancestry, genetic information, sexual orientation, marital status, parental status, pregnancy, military discharge status, source of income, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. PEER Services' Mission is to reduce the harms of substance use, addiction, and stigma by engaging youth and adults with innovative prevention programming and by supporting people on their path to recovery through holistic, evidence-based treatment. We provide affirming services to all in need, regardless of their ability to pay. PEER Services is a 501(c) (3) non-profit organization. Since 1975, PEER Services has provided community-based substance use prevention and treatment services to teens, adults, and families in Northern Cook County, including Evanston, Maine, New Trier, Niles and Northfield Townships, and the north side of Chicago. PEER Services, Inc. is an Equal Opportunity Employer.

Pay:

$20.00 per hour

Benefits:

401(k)

Work Location:

In person