Med Spa Receptionist Carla Thomas Med Spa La Grange, IL Job Details Part-time | Full-time $17 - $21 an hour 20 hours ago Benefits Employee discount Qualifications Retail sales transactions Retail customer service procedures Record keeping Patient scheduling systems Spa experience Maintaining an organized workspace Experience working in the beauty industry Phone communication Salon software AI tools proficiency Direct client contact Salon experience Team scheduling Phone call screening Clinical information systems Room tidying Schedule creation Customer issue escalation NP-C Phone triage Handling patient inquiries Clean workspace maintenance Tracking inventory levels Clinical staff scheduling Communication skills Entry level ChatGPT Full Job Description Carla Thomas Med Spa is seeking a warm, organized, and reliable Receptionist to be the face of our boutique nurse practitioner-owned med spa. This is the in-person, day-to-day point of contact for every client who walks through our door or reaches out by phone, text, or DM, greeting clients, managing check-in and check-out, keeping the daily schedule running smoothly, and making sure every visit feels personal and well cared for. You'll work closely with our Practice Manager, who owns the systems and tools you'll use, and with Carla and our estheticians, who you'll help keep on schedule throughout the day.

Schedule Varied:

Tuesday - Saturday, approximately 9:00 AM - 5:00 PM (exact days/hours to be finalized based on coverage needs) Weekend rotation to ensure front desk coverage during Saturday appointments Approximately 20 hours/week to start, with flexibility to grow as the practice scales 100% on-site. This role is the in-person point of contact for clients during business hours. Compensation $17-$21/hour, based on experience (approximately $17,700-$21,800/year at 20 hrs/week to start; higher as hours grow). With opportunities to earn bonuses built-in. Key Responsibilities Client Experience & Front Desk Greet clients on arrival and manage check-in, including intake forms and consents in Aesthetic Record Manage check-out: collect payment, schedule the next visit, and process retail sales Answer and triage all incoming texts, calls, and DMs - booking questions, rescheduling, general inquiries - escalating clinical questions to Carla and operational or systems questions to the Practice Manager Keep the reception and waiting area tidy, welcoming, and presentation-ready Scheduling & Daily Operations Maintain the daily schedule across all providers: booking, rescheduling, and filling last-minute openings Resolve simple scheduling conflicts in the moment; flag anything bigger to the Practice Manager Track daily retail and treatment supply stock levels and flag reorder needs to the Practice Manager Support new client paperwork and first-visit preparation Qualifications Warm, professional, and composed under a busy front desk. First impressions matter here. Comfortable learning and using scheduling/EMR software (Aesthetic Record); comfort with AI tools like ChatGPT or Claude is a plus Highly organized with strong attention to detail and follow-through Strong written and verbal communication. This person represents the practice on every text and call. Prior experience in a medical office, spa, salon, or other client-facing service role is a plus, but not required Reliable and punctual, with the flexibility to cover weekend rotations Reports to Practice Manager, with clinical escalations going directly to

Carla Thomas, NP-C, Owner Pay:

$17.00 - $21.00 per hour

Benefits:

Employee discount

Work Location:

In person