A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Monday-Friday 730a-3p Northbrook Health and Rehab is a compassionate and community-focused skilled nursing and rehabilitation facility. We're dedicated to providing exceptional care in a warm, welcoming environment, and we believe the first impression starts at the front desk. Our Receptionists play a critical role in keeping communication flowing throughout the facility. This position manages a high-volume, multiline telephone system, prioritizes urgent and emergency communications, coordinates information between departments, supports accounts payable and the administrative team, and ensures the front desk operates efficiently and professionally.
Responsibilities:
Primary point of contact for residents, families, visitors, staff, healthcare providers, vendors, emergency personnel, and community partners Answer and route a high-volume of incoming calls promptly and accurately Handle administrative tasks such as filing, copying, and data entry Recognize urgent or emergency calls and communications and promptly follow established facility procedures Maintain clear, accurate, and professional communication during high-volume and time-sensitive situations. Coordinate incoming messages and information between department leaders, administration, residents, and families. Greet and assist visitors while maintaining awareness of front entrance activity and following facility visitor and security procedures. Maintain visitor logs and other required front-desk documentation. Provide clerical and administrative support to facility leadership and departments as needed. Assist with accounts payable (AP) functions, including receiving invoices, organizing documentation, routing invoices for approval, maintaining records, and communicating with vendors or internal departments as appropriate. Receive, sort, distribute, and route incoming mail, packages, deliveries, and other correspondence. Perform data entry, scanning, filing, copying, document preparation, and record maintenance. Assist with communication, correspondence, and other administrative projects as assigned. Maintain accurate and current front-desk resources, telephone lists, contact information, and communication materials. Support communication during emergencies, drills, incidents, and other time-sensitive situations in accordance with facility procedures. Maintain resident, employee, and facility confidentiality at all times. Help coordinate and provide direction to reception coverage to ensure consistent front-desk procedures and expectations. Identify front-desk workflow concerns and communicate issues requiring follow-up to facility leadership. Maintain a clean, organized, professional, and welcoming reception area. Perform additional administrative and clerical duties as assigned.
Qualifications:
High school diploma or equivalent required. Previous experience as a receptionist, medical receptionist, hospital unit clerk/unit secretary, administrative assistant, or similar healthcare support professional required. Experience working with a multiline telephone system and high call volume preferred. Previous skilled nursing, hospital, medical office, or other healthcare experience strongly preferred. Strong computer skills and proficiency with standard office equipment and electronic communication systems. Excellent verbal and written communication skills. Strong organizational skills with exceptional attention to detail and follow-through. Ability to prioritize multiple competing responsibilities and frequent interruptions. Ability to recognize when information or a situation requires immediate escalation. Ability to remain calm, professional, and solution-focused during emergencies and high-pressure situations. Strong customer service and interpersonal skills when interacting with residents, families, staff, vendors, and healthcare professionals. Ability to handle confidential and sensitive information appropriately. Dependable attendance and punctuality are essential for this position. Why Join Northbrook? Supportive and collaborative healthcare environment Consistent Monday-Friday daytime schedule Opportunity to work closely with facility leadership and multiple departments Meaningful role supporting residents, families, staff, and daily facility operations Competitive hourly pay Opportunity to develop healthcare administrative and leadership experience INDother
