Front Desk Receptionist

Our receptionist will act as a liaison between our brand and the customer, providing product/services information, booking appointments, and greeting customers as a front desk receptionist at our store, Studio B Oak Brook. The position will also include managing daily customer comments and concerns through our Customer Service channel. Responsibilities Greet guests, ascertain their needs, and direct accordingly. Employ excellent phone etiquette and customer service skills in receiving incoming calls and web inquiries. Maintain and respond to customer service inquiries through BG platform. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Perform a variety of secretarial duties in support of the administrative activities, operations, and staff. Follow communication procedures, guidelines and policies. Maintain inventory levels and assist with receiving and cycle counting. Maintain, clean, and organize the reception areas, equipment and retail floor as needed. Receive and schedule fittings. Check-in fittings and notify fitters of their status. Willing to take on extra tasks per customer or company volume demand. Requirements Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. High school degree Knowledge on golf equipment and basic golfing knowledge a huge plus Thursday-Friday 9:00AM-6:00PM Saturday 9:00AM-4:00PM