Woodford County Veterinary Clinic is part of Central Illinois Veterinary Associates (CIVA), an independent, veterinarian-owned practice group with seven locations across Central Illinois. _______________________________________________________________________________________________ Veterinary Receptionist Woodford County Veterinary Clinic is seeking a friendly, dependable, and detail-oriented Veterinary Receptionist to join our team. The Veterinary Receptionist is often the first point of contact for our clients and plays an important role in creating a welcoming, organized, and positive experience for both clients and their pets. This position requires strong communication skills, accuracy, professionalism, and the ability to manage multiple priorities in a busy veterinary environment. Previous veterinary or customer service experience is preferred, but we also value candidates who are organized, dependable, comfortable learning new systems, and able to remain calm and helpful in a fast-paced setting. Duties May Include Greet clients and patients and help create a welcoming experience from arrival through checkout. Answer incoming phone calls, texts, and other client communications in a professional and timely manner. Schedule appointments while gathering accurate information and directing urgent concerns appropriately. Check clients and patients in and out for appointments. Create and update client and patient records in the practice management system. Assist clients with forms, records requests, prescription requests, and other routine needs. Collect payments, process invoices, and accurately handle financial transactions. Communicate clearly with clients regarding appointment instructions, hospital policies, and messages from the veterinary team. Coordinate with veterinarians, assistants, and other team members to help maintain an efficient daily workflow. Maintain organization and cleanliness of the reception and client-facing areas. Assist with additional administrative and client-service responsibilities as needed. Preferred Experience & Skills Previous experience in a veterinary clinic, medical office, receptionist position, or customer service role is preferred. Candidates with veterinary experience or familiarity with veterinary terminology are especially encouraged to apply, but veterinary experience is not required.

Successful candidates should have:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Careful attention to detail and accuracy. Comfort using computers, phones, and office software. The ability to prioritize tasks in a busy environment. A professional, compassionate approach when assisting clients during both routine and emotionally difficult situations. The ability to work collaboratively as part of a veterinary team. Woodford County Veterinary Clinic offers the opportunity to work with an experienced, supportive team while helping provide excellent care and service to pets and their families. Our veterinary team currently includes Dr. Max Huschen, Dr. Detwiler, and Dr. Bernard "Bernie" Bleem. Please send resumes to the following contact:

Stephanie Littlejohn HR Coordinator:

civasteph@gmail.com

Job Types:

Part-time, Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Veterinary experience: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person