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HS
Home2 Suites
Front Desk Agent
Career Insights for Receptionist
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Scorecard
Based on Indiana data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,353 / year median in Indiana
+9% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative processes. Your proactive approach and organizational skills will help create a positive environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a dynamic team. Responsibilities Greet visitors and clients warmly, ensuring a professional and friendly first impression Handle multi-line phone systems efficiently, directing calls accurately and courteously Manage appointment scheduling and calendar coordination using productivity software and Google Workspace tools Maintain accurate records through data entry, filing, and updating spreadsheets with high attention to detail Support office management tasks such as filing, proofreading documents, and managing correspondence Assist with bookkeeping activities using QuickBooks or similar accounting software when needed Provide customer support by addressing inquiries promptly and professionally, both in person and over the phone Requirements Proven experience in office management or administrative support roles, preferably as a receptionist or front desk agent Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry skills Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment Exceptional phone etiquette and communication skills, including experience with multi-line phone systems Bilingual abilities are highly desirable to serve diverse client needs effectively Previous experience in customer service or clerical roles that involve client communication and support Familiarity with office equipment such as fax machines, scanners, and photocopiers; technical proficiency is a plus Ability to manage time effectively while maintaining accuracy in all tasks Join us to be part of a vibrant team dedicated to providing outstanding service while developing your administrative expertise. This role is perfect for motivated individuals eager to make a positive impact in a professional setting!