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IL
Irish Lodge Hotel South Bend
Front Desk Associate
Career Insights for Receptionist
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Scorecard
Based on Indiana data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,353 / year median in Indiana
+9% projected growth
Job Description
Overview We are seeking a dynamic and welcoming Front Desk Associate to be the first point of contact for our organization. This role is vital in creating a positive and professional environment by managing front desk operations, providing exceptional customer service, and supporting office management tasks. The ideal candidate will be energetic, organized, and proficient in handling multiple responsibilities with a friendly attitude. This paid position offers an exciting opportunity to develop administrative skills while contributing to a vibrant team atmosphere. Duties Greet visitors, clients, and vendors with professionalism and enthusiasm, ensuring a warm first impression Manage multi-line phone systems efficiently, directing calls accurately and courteously Handle all incoming correspondence, including emails and phone inquiries, with promptness and clarity Maintain organized filing systems, including digital spreadsheets and paper records, ensuring easy retrieval of information Support office management tasks such as scheduling appointments, calendar management, and data entry using productivity software like Microsoft Office and QuickBooks Assist with clerical duties including proofreading documents, preparing Word processing materials, and maintaining office supplies Provide exceptional customer support by addressing inquiries promptly and professionally while maintaining excellent phone etiquette Experience Prior office experience or administrative support roles demonstrating strong organizational skills and multitasking abilities Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with familiarity with spreadsheets and data entry processes Experience managing multi-line phone systems and providing customer service in a professional setting Bilingual skills are highly desirable to effectively communicate with diverse clients and visitors Technical proficiency with office management software such as QuickBooks or similar accounting tools is preferred Demonstrated ability to handle clerical tasks such as filing, proofreading, and calendar management efficiently Strong computer literacy combined with excellent organizational skills to ensure productivity and accuracy in daily operations Join us as a Front Desk Associate to be the welcoming face of our organization! Bring your enthusiasm for customer service, your technical skills, and your organizational talent to create a smooth-running front office environment that supports our team's success. This role is paid — an excellent stepping stone for those eager to grow their administrative career while making a positive impact every day.