Greets all guests in an friendly manner upon arrival. Handles complex duties requiring judgment and discretion. Extensive knowledge of scheduling, computer skills, and general flow of clients in a rehabilitation setting. Works under general supervision following established procedures and guidelines. 1) Greets all guests that come into the Rehabilitation Services Department. 2) Facilitates patient registration. Maintains and verifies patient information in specific scheduling programs, facilitates next day schedules and charge slips, and makes appropriate updates to the daily schedule as new orders/referrals are received. 3) Inputs all rehabilitation charges for processing by financial services. 4) Manages daily therapist schedules, assesses daily flow of patients, reschedules patients as needed and/or requested. 5) Communicates patient updated information with billing department. 6) Alphabetizes, copies and disburses appointment slips. 7) Completes moderately complex filing tasks in accordance with prescribed standards. 8) Maintains cleanliness of the waiting area. 9) Provides clerical support to other departments as requested. 10) Demonstrates awareness of emergency situations and performs duties appropriately. 11) Completes documentation according to Pulaski Memoríal Hospital standards. 12) Provides an environment conducive to safety for patients, visitors, and staff. 13) Monitors Temperature Logs and Daily Responsibility checklists. 14) Perform case management functions according to payer source/care setting (a) Worker's Compensation (i) Comply with employee's case manager requests to forward documentation and coordinate progress notes (ii) Achieve authorization for service (b) Commercial (1) Perform duties as required by the source payer to minimize denials (c) Medicaíd (i) Coordinate eligibility with admissions and verify program enrollment (ii) Forward all authorization materials to program administrator for approval (d) Home Health Care (i) Monitor reassessment periods to ensure therapist compliance with standards 15) Organize department metrics for review by Director of Rehab 16) Review/Monitor Compliance Standards as part of Chart Maintenance Duties (a) Verify professional documentation is complete (b) Tally quality indicators for report generation by Director of Rehab (c) Coordinate communications with physicians to certify the therapy plan of care and authenticate verbal orders according to HFAP standards (d) Maximize reimbursement potential 17) Maximize productivity/time management through manipulation of the professional staff schedule and alert the Director of Rehab when challenges exist 18) Coordinate information with Financial Services/HIM to reconcile account information and facilitate month end billing activities

D. ADDITIONAL REQUIREMENTS

Attends mandatory inservices as required within established time frame Attends departmental meetings as required Adheres to infection control program Maintains current cpr certification as applícable Follows dress code policy Adheres to safety program standards Adheres to attendance/scheduling policies o Schedules PTO requests in advance 이 이 Adheres to established schedule for meal and break periods Maintains an acceptable attendance record o Absence < 36 hours in any 6 month period Demonstrates flexibility in recognizing and participating in staffing needs Understands and adheres to the hospital's mission and core values

E. MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS KNOWLEDGE OF

Knowledge of medical terminology, accounting, medical coding or other specialized knowledge General office standards of dress and behavior Basic math, addition, subtraction, multiplication, division, fractions and decimals

SKILLS IN

Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier) Ability to access and enter data to form or entry functions on a computer Ability to write notes and brief instructions using correct spelling and grammar Deliver friendly and efficient customer service Speak clearly and present information orally Apply common sense understanding to carry out written and oral instructions

MINIMUM REQUIRED

High school diploma. Approximately two years of clerical experience. May require general knowledge of medical terminology, accounting, medical coding or other specialized knowledge. May require typing of 45 wpm, word processing, and computer knowledge. Must be able to work in a fast paced environment and be able to multi-task.

PREFERRED

Typically three years of clerical experience. Work experience in the healthcare industry or a healthcare setting.