A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Weekend Receptionist- every other weekend 9am-7pm Merriam Gardens Healthcare & Rehab Center - 3.2 Shawnee, KS Job Details Part-time 22 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer communication Microsoft Excel Microsoft Outlook Word embeddings Employee relationship building Research High school diploma or GED Resident rapport building Full Job Description
THIS POSITION IS LOCATED IN MERRIAM, KS
Job Summary The ideal Receptionist will have skills in auditing, compliance and excellent coordination between all departments.
RESPONSIBILITIES
Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities. Resolves customer requests, questions and complaints; provides information to improve customer service. Serves as liaison between residents and other departments. Conducts inquiries on customer satisfaction; reports information using recommended tools and forms. Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies. Arranges for consults for residents annually or as needed. Serves as role model to foster superb customer service. Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies. Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents; Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence. Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires. Announces notifications over public address system. Updates resident directory including resident's names, room locations, and telephone extensions. Arranges for service of office equipment. Passes out and collects employment applications.
QUALIFICATIONS
High school Diploma required.
Proficiency with Microsoft office:
Word, Excel and Outlook. Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.
BENEFITS 401K
Annual evaluations Dental insurance Disability insurance Electronic documentation Employee appreciation events Health insurance Life insurance Modified Comp Paid time off Vision insurance
