A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
The Receptionist serves as the first point of contact for patients and visitors, providing a welcoming and professional environment. This role is responsible for greeting patients, checking them in and out, collecting payments, and performing general administrative support to ensure smooth front desk operations.
KEY RESPONSIBILITIES
Greet and assist patients, visitors, and vendors in a professional and courteous manner. Check in patients, verify demographics and insurance information, and update records as needed. Collect co-pays and outstanding balances. Schedule, reschedule, and cancel patient appointments as requested. Answer and direct incoming phone calls to the appropriate department. Maintain a clean, organized, and professional reception area. Assist with administrative projects and clerical tasks as assigned. Maintain patient confidentiality at all times. Perform additional duties as assigned.
REQUIRED SKILLS & COMPETENCIES
Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Ability to multi-task in a fast-paced environment. Strong attention to detail and accuracy. Commitment to maintaining patient confidentiality Proficient computer skills. Ability to maintain professionalism under pressure.
MINIMUM QUALIFICATIONS
High school diploma or equivalent. Previous front desk, receptionist, or customer service experience preferred. Medical office experience a plus.
WORK ENVIRONMENT
This position operates in a front office setting within a medical practice. The role involves frequent interaction with patients and staff, and regular use of office equipment such as computers, phones, copiers, and scanners.
PHYSICAL DEMANDS
The employee is regularly required to sit, stand, and walk for extended periods. The role requires the ability to lift up to 20 pounds occasionally and maintain visual acuity for computer work.
REQUIRED SKILLS & COMPETENCIES
Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Ability to multi-task in a fast-paced environment. Strong attention to detail and accuracy. Commitment to maintaining patient confidentiality Proficient computer skills. Ability to maintain professionalism under pressure.
MINIMUM QUALIFICATIONS
High school diploma or equivalent. Previous front desk, receptionist, or customer service experience preferred. Medical office experience a plus.
WORK ENVIRONMENT
This position operates in a front office setting within a medical practice. The role involves frequent interaction with patients and staff, and regular use of office equipment such as computers, phones, copiers, and scanners.
PHYSICAL DEMANDS
The employee is regularly required to sit, stand, and walk for extended periods. The role requires the ability to lift up to 20 pounds occasionally and maintain visual acuity for computer work.
