Summary of Job Scope & Responsibilities:

The Museum Front Desk Associate serves as the direct and primary contact for all museum visitors, welcoming and interacting with visitors at the front desk to ensure a positive, friendly and safe experience for all. Museum Front Desk Associate will operate the point-of-sale system and promote sales of memberships, DO!zeum shop merchandise, birthday party rentals and museum programs.

Essential Job Functions:

1. Maintains staff presence at the front desk

• Interacts with all visitors in a friendly, professional manner, delivering exemplary customer service.
• Maintains a professional appearance, dress (Business Casual dress) hair and hygiene.
• Promotes and sells memberships at the front desk, processing new memberships and renewals in the database to be given and/or sent to members. Sending out reminders of expiration of memberships.
• Records attendance data and other types of visitor information as assigned.
• Operates cash register in accordance with proper cash handling procedures as per Business Managers directives.
• Completes end of day drawer counts and all paperwork at the end of shift, as assigned by Business Manager.
• Maintains a orderly workstation and contributes to the tidiness of all common work areas.
• Answers all calls and directs calls to proper staff members as needed. Take proper messages as needed.
• Maintains a current knowledge of museum programs and events to be able to answer questions from visitors and phone calls.
• Keep a full stock of brochures and flyers in the front area for visitors to have access as needed.
• Reinforce museum guidelines for behavior.
• Restock DO!zeum Shop supplies, promote sales, inventory needs, and keep an eye on visitors to anticipate needs within front, DO!zeum Shop and main exhibit areas.
• Assist with tour groups as they check in and are directed where to wait for welcome and orientation by Museum Educator or other staff. Secondary Job Functions
• Does data entry tasks and mailings.
• Assists with other museum events both on and off site as needed.
• Performs other duties as assigned.

Job Qualifications:

Necessary Qualifications/Requirements

• Age 18 or over
• Have reliable transportation.
• Ability to relate well to people of all ages and backgrounds.
• Ability to work well with others as a team player
• Basic understanding of computers and cash registers.
• Math skills sufficient enough to compare figures and add, subtract, multiply, and divide figures. Preferred Knowledge and skills
• High school diploma (or equivalent) preferred.
• Intermediate computer skills in Word, Qutlook; Excell and PowerPoint, Canva.
• Experience working with children
• Experience with cash handing is preferred.

Physical Demands and work

Environment:

This position requires the ability to do one or more of the following throughout the day: stand, walk, sit, bend and reach above and below shoulder level. Involves frequent repetitive motion (typing, filing, etc.) The noise level in the work environment is variable and unpredictable, ranging from quiet and loud.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. We are an equal opportunity employer and fully subscribe to the principles of equal employment opportunity. It is the poly of this company to provide employment compensation and other benefits related to employment based upon qualification, without regard to race, color, religion, national origin, age, gender, veteran status, disability, or any other basis prohibited by federal or state law. As an equal opportunity employer, this company intends to comply fully with all federal and state laws and the information requested on this application will not be used for any purpose prohibited by law. Hours Tuesday-Friday, 9am to 5pm, Saturdays 9am to 6pm. Compensation $12.00/hr plus paid vacation Background checks are required prior to employment at the Highlands DO!zeum.

Pay:

From $12.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person