A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance.
Other duties:
1. Make a good first impression on clients, smile, be professional. Set a positive tone 2. Maintain a professional appearance (clothes and attitude) 3. Greet clients and pets warmly 4. Be professional, ethical, and friendly at all times, even if clients are being difficult 5. Answer phones, send faxes, get/sort/deliver mail to addressee 6. Make all appointment and then confirm them the day prior via phone 7. Remind owners to fast patients prior to surgery 8. Contact No-Show appointments to reschedule 9. Make callbacks in a timely fashion to verify response of patients to treatment 10. Promote the practice by attending events, word of mouth, business cards 11. Escort clients into exam rooms 12. If clients are waiting for an extended period of time, explain to them why they are waiting so long. 13. Enter all data into computer for clients. 14. Serve as initial source of information to clients 15. Mail or e-mail, brochures and other information to prospective clients 16. Understand vaccinations, basic lab tests, common diseases, and pet behavior 17. Know how to use computer software 18. Take payment for services and enter into record 19. Perform day end closeout 20. Assist clients as necessary to make their visits easier 21. Make list for weekly Hospital needs. 22. Maintain hospital Facebook page 23. Carry food to cars of clients who are unable to do so 24. Setup new client records 25. Setup/verify accuracy of invoices 26. Maintain cleanliness of the front of the hospital 27. Assist in maintenance of outside of hospital 28. Always be punctual, come ready to work, and leave personal baggage at front door. 29. Fill medications 30. Verify medication refills 31. If authorized by doctor, call prescriptions in to pharmacies 32. Assist doctor/technicians with procedures as necessary 33. Understand technician duties 34. Attend staff meetings 35. When in doubt, ask questions 36. Continually strive to improve 37. Make suggestions how to improve hospital protocols 38. Advise veterinarian if the pet or client has a birthday (or other special occasion) if they are in the office for a visit 39. Help veterinarian or other staff members accomplish other tasks to make hospital run smoothly 40. Be drug free. We will run a background check and drug test.
Job Types:
Full-time, Part-time Pay:
$14.00 - $17.00 per hour
Benefits:
401(k) Employee discount Flexible schedule Health insurance Paid time off Application Question(s): Do you live within 10 miles of the hospital?
