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Extended Stay America Cincinnati-Covington
Front Desk Receptionist
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,528 / year median in Kentucky
+7% projected growth
Job Description
Front Desk Receptionist Extended Stay America Cincinnati-Covington Covington, KY Job Details Part-time | Full-time From $13 an hour 1 hour ago Qualifications Microsoft Outlook Interpersonal skills Customer service English High school diploma or GED Attention to detail Front desk Full Job Description Shift timing
- 3 PM to 11 PM and 11 PM to 7 AM. We are looking for a full-time or part-time Guest Service Representative or Front Desk at Extended Stay America Cincinnati
- Covington. Job Description
- -Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make the change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check-out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make shopping, dining, or entertainment recommendations.
- Prepare for setting up coffee and tea supplies.
- Clean and maintain lobby and common areas, such as restocking supplies.
- Date-stamp, sort, and rack incoming mail and messages.
- Required to lift 30lbs Skills.
- Able to confirm customers' credit, and establish how the customer will pay.
- Demonstrated ability to review accounts and charges with guests for the period of the check-out procedure.
- Extremely capable of answering inquiries related to hotel services, registration of guests, and shopping, dining, leisure, and travel directions.
- Knowledge of advising housekeeping staff when rooms are ready for cleaning.
- Excellent verbal and written communication skills.
- Other duties may be assigned-Dedicated and careful.
- high level of accuracy and attention to detail.
- Fluent in English
Computer:
MS Word, Excel, Outlook, and PowerPoint Experience.- 6 months to 1 years experience in the Hotel industry.
PLEASE EMAIL YOUR RESUME
@ Experience preferred, but not required. Please come in to fill out an application, and/or call with any questions! We would prefer the applications filled out on-site, but we will accept applications via email if needed! Contact between 8 AM to 2 PM .Job Type:
Full-time / Part-Time. Must willing to do Weekends. Weekends and holidays are mandatory!Salary:
We Will discuss upon experience.Required experience:
Hospitality Experience:
1 year Required education: High school or equivalent.Required language:
English. Extended Stay America Cincinnati- Covington 650 W 3rd ST, Covington