About Us:

Happy Hands Therapy Services is dedicated to providing exceptional occupational and speech therapy to children. Our mission is to deliver quality, family-focused, whole-body and mind pediatric therapy to children in need, helping them achieve their growth and development goals.

Position:

Front Desk Administrator Job Overview:

We are seeking a friendly and organized Front Desk Administrator to join our team. The successful candidate will be responsible for managing the front desk, scheduling appointments, handling patient inquiries, and ensuring a welcoming environment for our patients and their families. They will also work closely with the other administrators located at our Hammond office

Responsibilities:

Greet patients and families as they arrive at the clinic, ensuring a warm and welcoming atmosphere. Answer and manage incoming calls, directing them to the appropriate departments or staff members. Schedule and confirm patient appointments, both in-person and over the phone. Maintain and update patient records with accuracy and confidentiality. Process copayments at the time of service. Assist with patient check-in and check-out procedures. Address and resolve patient inquiries and concerns in a timely and professional manner. Coordinate with therapists and other clinic staff to optimize appointment scheduling and clinic workflow. Ensure the front desk and waiting area are clean, organized, and stocked with necessary supplies. Perform other administrative duties as assigned by the Office Manager or Owner.

Qualifications:

High school diploma or equivalent; additional education or training in healthcare administration is a plus. Previous experience in a customer service or front desk role, preferably in a healthcare setting. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using computer systems and software for scheduling and record-keeping. Ability to handle sensitive information with discretion and confidentiality. Friendly, approachable, and patient-focused attitude. Bilingual in English and Spanish is a plus.

Benefits:

Competitive salary based on experience. 4 Day work week (Monday-Thursday) Health and dental insurance options. Paid time off (PTO) and holidays. Company Retirement Plan Supportive and collaborative work environment. Join our dedicated team and make a difference in the lives of children and their families. We look forward to hearing from you! Will consider part- time applicants for hours 8-2pm

Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Opportunities for advancement Paid time off Retirement plan Vision insurance

Medical Specialty:

Pediatrics Experience:

Customer service: 1 year (Required)

Work Location:

In person