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GBTS
Receptionist - Law Firm
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Scorecard
Based on Massachusetts data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$40,509 / year median in Massachusetts
+8% projected growth
Job Description
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a professional and highly organized Legal Receptionist to be the welcoming face and voice at our client's downtown office. In this pivotal role, you will ensure smooth office operations by managing receptionist responsibilities, supporting administrative functions, and maintaining client confidentiality. If you thrive in a professional business environment, possess strong technical acumen, and can provide elevated concierge style customer service we invite you to join the our dynamic team. We are looking for team players who are proactive and are willing to do "whatever it takes" to get the job done Responsibilties Manage reception desk in main lobby Receptionist will greet visitors, be well spoken, clear, and patient with all visitors Serve as focal point for visitors, customer and client personnel Ensure lobby is clean and presentable at all times Enforce and handle security compliance standards regarding visitor's badges Other Front Desk tasks as assigned (i.e., assisting visitors with special requests such as taxis and restaurants; contacting shuttle drivers for Associates and visitors; distributing Wyndham's wireless router password to authorized users; etc.) Maintain schedule of conference rooms and visitor offices Order breakfast, lunch and dinner when required for meetings Act as switchboard for internal calls Maintain the highest levels of customer care while demonstrating a friendly and undefined Assist associates with conference room reservations and room preparation, when they inquire, by providing guidance to customer conference room management system. Perform duties and special requests as assigned by management and client Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs, and measurements Demonstrate flexibility in satisfying customer needs and ensure that any facility need is proactively addressed at all times Ensure adherence to business guidelines including safety and security procedures