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Ola Salon
Front Desk Receptionist
Career Insights for Receptionist
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Scorecard
Based on Massachusetts data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$40,509 / year median in Massachusetts
+8% projected growth
Job Description
Job Summary We are seeking an energetic and professional Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your positive attitude and organizational skills will help create a warm, efficient environment for clients, visitors, and team members alike. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Answer multi-line phone systems efficiently, directing calls accurately and professionally Manage appointment scheduling and calendar coordination using productivity software and calendar management tools Handle data entry tasks with precision, maintaining accurate records in spreadsheets and databases Support office management duties such as filing, document proofreading, and organizing supplies Assist with client communication via email or phone, providing excellent customer support and support services Perform general clerical tasks including word processing, proofreading, and maintaining organized files Requirements Proven experience in office administration or front desk roles with strong organizational skills Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry software Excellent computer literacy and technical proficiency in office productivity tools Strong phone etiquette skills with experience managing multi-line phone systems Bilingual abilities are highly desirable to serve diverse client needs effectively Demonstrated customer service skills with a friendly, professional demeanor Ability to multitask efficiently while maintaining attention to detail and accuracy Previous experience with QuickBooks or similar accounting software is a plus Strong time management skills with the ability to prioritize tasks effectively Join us as a Front Desk Receptionist to be the friendly face that sets the tone for our organization! Your proactive approach and dedication will help foster a positive environment where clients feel valued and supported.