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Spanish American Center, Inc.
Front Desk Receptionist
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Based on Massachusetts data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$40,509 / year median in Massachusetts
+8% projected growth
Job Description
Overview The Receptionist serves as the first point of contact for individuals experiencing domestic violence (DV) and seeking therapy services from the Spanish American Center's Clinician. This role requires professionalism, discretion, and a trauma-informed approach when interacting with survivors. The Receptionist supports daily office operations, reports, and scheduling for the Clinician, while ensuring a welcoming, safe, and confidential environment for clients. This grant-funded position lasts for 12 months but may be extended depending on the candidate and available funding. Responsibilities Greet visitors warmly and direct them appropriately, maintaining excellent phone etiquette and customer support standards Answer and route incoming calls for the Clinician and DV staff, including crisis-related inquiries, with sensitivity and urgency Maintain confidentiality of all client and organizational information Schedule appointments and manage calendar for Clinician Monitor office entry and follow safety protocols to protect clients and staff Maintain visitor logs and accurate records in accordance with agency policies Assist with data entry, filing, reports, and general administrative support Other duties as assigned Requirements Proven experience in an office environment with strong organizational skills and attention to detail Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry processes Strong verbal communication skills with a professional phone manner Previous experience in front desk or administrative roles demonstrating customer service excellence High school diploma or equivalent (Associate's degree preferred) Bilingual or multilingual skills Strong interpersonal and communication skills Ability to remain calm and professional in high-stress situations Commitment to confidentiality and ethical standards Intermediate to advanced computer skills (Microsoft Office Suite, email systems, data entry) Join us to be part of a lively team where your organizational prowess and friendly demeanor will make a meaningful impact every day!