Job Summary Join our friendly and growing milk bank team and make a huge difference in the lives of babies and families. As a Nonprofit Assistant Operations and Front Desk Reception team member, you'll help keep daily office operations organized while creating a welcoming first point of contact for clients, visitors, and callers. You'll manage front desk tasks, support administrative workflows, and maintain accurate records, all in the service of our mission to feed babies who need donor milk. Responsibilities Welcome visitors, answer and direct calls using a multi-line phone system, and provide courteous client communication and customer support. Handle data entry, filing, proofreading, word processing, and spreadsheet updates with care and accuracy. Support office management through calendar management, appointment coordination, and general clerical and administrative tasks. Oversee our team of volunteers recruiting, scheduling, training and supporting them. Support our milk donor clients by answering questions, processing paperwork, and responding to requests. Assist our milk pasteurization lab with documentation and supporting donor milk organization and distribution Use Microsoft Office or similar productivity software to assist with routine records and office processes.

Required Skills:

Strong customer service, phone etiquette, organizational skills, time management, typing, writing, math, computer skills, and computer literacy. Office experience or related clerical, front desk, administrative, or personal assistant experience. Technical proficiency with common office tools, including spreadsheets and word processing. Microsoft Office Suite including Word, Outlook, and Excel required. Salesforce a plus. Exceptional interpersonal skills, great at multitasking, detail oriented, and committed to making a difference.

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): Are you available to work

M-F 9AM - 5PM?

Do you have at least one year of relevant experience and/or a college degree? This position represents our nonprofit milk bank to clients and visitors. It also helps keep our busy nonprofit organized. What about your experience and professional style will positively reflect on the organization and improve our work? Ability to

Commute:

Newton Upper Falls, MA 02464 (Preferred)

Work Location:

In person