A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Front Desk Coordinator / TMS & Spravato Technician Oasis Behavioral Health Center - 3.7 Norwood, MA Job Details Full-time $20 - $23 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Bachelor's degree Full Job Description Oasis Behavioral Health is seeking a personable, organized, and caring individual to join our team in a hybrid role supporting both front desk operations and interventional psychiatry (TMS & Spravato) treatment. Under the supervision of our physicians, office manager and our lead TMS/Spravato Technician, this person will deliver TMS and Spravato treatment support, help patients and families navigate their care, and pitch in on general office administrative duties as needed. We're looking for someone willing to learn the art of engaging and reassuring patients throughout their treatment.
NO PRIOR TMS OR SPRAVATO EXPERIENCE REQUIRED
- Training will be provided by Oasis This is a strictly in-person, on-site position — 40 hours per week, with flexible scheduling available within office hours. Not eligible for remote work.
Great fit for:
Anyone drawn to hands-on patient care — whether you're a pre-med or psychology student building clinical experience, a career changer moving into healthcare, or someone with prior medical office, caregiving, or counseling/administrative experience looking for meaningful, patient-facing work.
Key Responsibilities:
TMS/Spravato Treatment Support:
Conduct TMS and Spravato treatment sessions according to established protocols Monitor patients during treatment sessions, ensuring safety and comfort; alert the treating physician when needed Educate patients and families about TMS and Spravato therapies, potential side effects, and treatment expectations Maintain accurate, detailed records of each session in the EMR system Communicate with referring clinicians regarding treatment Serve as a point of contact for TMS and Spravato patients Schedule initial consultations, treatment sessions, and follow-up appointments Coordinate with insurance companies to obtain authorizations and verify coverage Assist patients with pre-treatment assessments, medical history intake, and required forms Provide ongoing support and communication to patients and families throughout treatment
Front Desk & Administrative:
Answer and route incoming calls; assist with scheduling across providers during high call volumes Manage patient files, ensuring documentation is complete and up-to-date Maintain inventory of treatment supplies and medications, ordering replacements as needed Handle prescription call-ins and other administrative tasks as assigned Handle all patient information confidentially, in compliance with state and federal mental health privacy laws
Skills:
Excellent verbal communication and active listening Compassionate, patient-centered demeanor Strong organizational skills and ability to multitask across front desk and clinical duties Comfort learning and following precise clinical protocols Proficiency with EMR systems and general office/computer applications Sound judgment for recognizing when to escalate a patient concern to the physician Detail-oriented recordkeeping and documentation habits Ability to work independently as well as collaboratively within a small clinical team Comfortable with phone-based patient interaction and insurance coordination
Qualifications:
Bachelor's degree (healthcare-related field preferred; advanced degrees or certifications in psychology, nursing, or a related field is a plus) TMS & Spravato training provided — no prior experience with these treatments required
Schedule:
Full-time, 40 hours/week — in-person, with flexible scheduling within office hours
Pay:
$20.00-$23.00
Location:
1506 Providence Highway, Suite 25, Norwood, MA There is opportunity for professional growth and advancement within the practice.
Pay:
$20.00 - $23.00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to
