Front Desk Receptionist

Job Title:

Front Desk Check In & Check out Receptionist Reports to: Site Manager

GENERAL SUMMARY OF DUTIES

The work in this position contributes to the patient's overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions:

Locate and process referrals at the time of visit Complete patient check-in and check-out for a specific office location and pod Schedule follow up appointments at UOI locations/offices Facilitate appointment scheduling for external referrals Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures. Collect co-pays and patient account balance and collection balance. Answering front desk telephones and directs calls as appropriate. Print schedules and superbills for next-day provider visits. Batching out at the end of the shift and verifying co-pays with cash collected. Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes. Obtains verification of DME benefits. Demonstrates expected Customer Service behaviors Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians. Maintain a professional appearance and work environment Additional duties as assigned by the Manager to meet department needs

Requirements:

High school diploma or equivalent At least 1 year of medical receptionist or administration experience preferred Excellent communication and interpersonal skills Excellent customer service skills Knowledge of MS Office and EMR systems/ practice management systems Knowledge of insurance eligibility and verification Motivated individual with team approach Must be able to travel to all sites if/when necessary.