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Hampton Inn by Hilton
Front Desk Receptionist
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Based on Massachusetts data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$40,509 / year median in Massachusetts
+8% projected growth
Job Description
Company Overview Hampton Inn by Hilton is dedicated to creating a safe and relaxing experience for all guests. We prioritize health and safety, ensuring a clean and comfortable environment across our 18 global brands, offering travel flexibility and peace of mind for every stay. Overview We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our establishment. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative tasks to ensure smooth daily operations. Your positive attitude and organizational skills will help create a memorable experience for our guests and visitors. Responsibilities Greet guests and visitors warmly, ensuring a friendly and professional first impression Answer multi-line phone systems promptly and direct calls efficiently Manage appointment scheduling, calendar management, and coordinate reservations Handle data entry, filing, and maintain accurate records using spreadsheets and productivity software Assist with office management tasks such as organizing supplies, managing correspondence, and supporting team members Provide customer support by addressing inquiries, resolving issues, and delivering excellent service Maintain a clean and organized front desk area while adhering to company standards for professionalism Qualifications Proven clerical experience or office management background with strong organizational skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools Technical proficiency with multi-line phone systems, data entry, and computer literacy Bilingual abilities are a plus to effectively communicate with diverse guests and team members Excellent phone etiquette, customer service skills, and professionalism in all interactions Experience with front desk operations in hospitality or medical/dental settings is desirable Ability to multitask efficiently while maintaining attention to detail and accuracy Join our team to be part of a vibrant environment where your organizational talents shine! We value proactive individuals who thrive on delivering outstanding service while supporting daily office functions. This paid position offers an opportunity to develop your administrative skills within a dynamic hospitality setting.