Front Desk Receptionist

Front Desk Receptionist Worcester, MA 01605 $16.50 - $18.00 an hour - Full-time $16.50 - $18.00 an hour - Full-time The Receptionist, reporting to the Assistant Director of Nursing and the Director of Human Resources, will be responsible for answering incoming calls, welcome guest, test guests for Covid, directing calls to appropriate staff, mail distribution and providing additional clerical support. The Receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance. This position will also COVID test and assist with Family visits. It is a full time (40 hours), this position will vary with days to include weekends and the hours will predominantly be 11am-7pm but will also include some 9am-5pm. Every other weekend is required.

Tasks and Responsibilities:

• Welcoming on-site guests, determine nature of business, and announces guest to appropriate personnel. Support aids with tasks. Test all visitors for Covid-19 and direct them to the resident at the facility.
• Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.
• Prioritize all incoming calls.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Assist business office and administrative assistants with clerical duties to include faxing, copying, and organizing/maintaining files.
• Ensure main voicemail reflects key employee vacations, special events as well as posting office events signs.
• Answering questions about organization and provides callers with address, directions, and other information requested.
• Receiving and forwarding incoming faxes.
• Receives sorts and distributes general and residents mail.
• Support administrative and special projects requirements, as assigned.
• Other duties as assigned.

Office equipment:

copier, computer/keyboard, telephone, and fax.

Job Type:

Full-time Pay:

$16.50 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person