At EYMA Salon and Spa , we pride ourselves on delivering exceptional beauty and wellness experiences in a luxurious environment. Our commitment extends beyond our salon services to our exclusive line of premium hair and skincare products. We are looking for a dynamic Front Desk Receptionist to join our team and be the first point of contact for our esteemed clients, as well as manage the shipping and order confirmation for our product line.

• Position Overview:

• The Front Desk Receptionist is a crucial role in ensuring a seamless and welcoming experience for our clients. You will manage salon appointments, handle client inquiries, and oversee the shipping and confirmation of our product orders. Your attention to detail and exceptional customer service skills will be key in maintaining the high standards of our brand.

• Key Responsibilities:

• Client Interaction:

• Greet clients warmly and professionally upon arrival.
• Schedule, reschedule, and confirm salon appointments using our booking system.
• Provide information about our services, products, and promotions.
• Handle client requests and resolve any issues with a positive attitude.

• Product Line Management:

• Process online and in-store orders for our exclusive product line.
• Ensure accurate packaging and timely shipping of products.
• Confirm order details with clients and update them on shipping status.
• Manage inventory levels and report any discrepancies or low stock to management.

• Administrative Duties:

• Maintain an organized and clean front desk area.
• Handle cash transactions and process payments efficiently.
• Perform clerical tasks such as filing, data entry, and record-keeping.
• Assist in managing salon supplies and placing orders as needed.

• Customer Service Excellence:

• Deliver exceptional service to every client, ensuring a luxurious and personalized experience.
• Follow up with clients to gather feedback and ensure satisfaction.
• Uphold the salon's standards of professionalism and confidentiality.

• Qualifications:

• Proven experience as a receptionist or in a similar customer-facing role, preferably in a salon or retail environment.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and booking software.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high-pressure situations with ease.
• Knowledge of shipping procedures and order management is a plus.
• A passion for the beauty industry and commitment to providing outstanding service.
• Employee discounts on salon services and products.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.

Job Types:

Part-time, Contract Pay:

$15.50

• $16.

50 per hour

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Bethesda, MD 20814 (Required) Ability to

Relocate:

Bethesda, MD 20814: Relocate before starting work (Required)

Work Location:

In person