Front Desk Receptionist

About us City Magnolia Day Spa is looking for a motivated, reliable Front Desk Receptionist. If you strive to give good customer service and are a team player, then this is the job for you. The Customer Service Representative is a fundamental part of the Spa team whose main objective is to ensure our guests have a smooth arrival, treatment and departure experience. This candidate will develop communication skills through frequent interaction with customers, learn industry technology, basic business skills and much more.

Qualifications:

One year or more of retail, salon, hospitality, restaurant, customer service or office experience Excellent customer service Must love sales Ability to work well and maintain organization in a fast paced environment Requires knowledge of the ability to operate computer equipment. Strong written and oral communication skills Legally able to work in the U.S. with proper documentation Available to work evening and weekend shifts (required) Bonus if you are familiar with Meevo Job description: Comply with all departmental policies/service procedures/standards. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy. Maintain positive guest relations at all times. Able to close a sale over the phone or at the spa. Monitor and maintain cleanliness, sanitation and organization of the spa. Maintain notes and guest history in management system. Inspect spa for cleanliness and product needs. Be familiar with and set up as needed spa packages, promotions, prices and rates. Close out end of shift. Answer spa desk phones. Set appointments for clients. Use Computer Sales System to ring up sales and keep track of money. Process gift cards. Answer questions on spa treatments Basic computer knowledge. Keep desk area neat. Keep bathrooms neat. Report all issues and concerns to Spa Manager. Participate in all spa meetings, training sessions and other information meetings. Resolve guest complaints, ensuring guest satisfaction. Maintain communications with spa staff. Responsibilities include but are not limited to the following: Provide high-energy personable customer service Attention to detail Greet and check-in clients as they arrive Check out clients after their services: including cash and credit card sales Schedule client appointments and update client records Communicate with team members to ensure accuracy and timeliness of appointments Educate clients about our salon services and products Maintain salon appearance Arrange retail product Restock marketing materials Take out trash Keep bathroom and kitchen areas neat, etc.

Benefits:

$15.00 per hour during training, 90 day performance review could result in raise (plus commission on services booked over a certain amount) All Employee services at reduced cost Does interacting with lots of people energize you? Are you up for the challenge of working in a fast-paced salon? Do you love sales? Are you ready to jump in and learn quickly? If yes, apply to join our growing team!

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Flexible schedule

Work Location:

In person