Job Summary:

Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.

Essential Responsibilities:

Welcomes members. Assists members by providing general information, or referring to appropriate staff, as necessary.

Registers members to include:

verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed. Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate. Receives funds from members, completes receipts, and properly posts transactions. Retrieves, reconciles, and deposits change fund. Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary. Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate. Returns appropriate calls to members and staff as directed by provider or nursing staff. Orders and maintains supplies for the reception area. Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff. Performs other related duties, as appropriate. Week 1: Sunday (8a-4p). Tuesday (8a-4p), Thursday (8a-4p), Friday (8a-8p)/ Week 2: Tuesday (12p-12a), Wednesday (12p-12a), Saturday (8a-8p)

Basic Qualifications:

Experience One (1) year of customer service in an office setting required. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High School Diploma or equivalent.

License, Certification, Registration N/A Additional Requirements:

Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment. Proficiency in the use of applicable computer software.

Preferred Qualifications:

One (1) year of reception experience in a healthcare setting preferred. Current BLS certification preferred. Knowledge of medical terminology preferred.

PrimaryLocation :

Maryland,Gaithersburg,Gaithersburg Medical Office 655 Watkins Mill Rd.

HoursPerWeek :

36

Shift :

Day Workdays :

Sun, Tue, Wed, Thu, Fri, Sat WorkingHoursStart :

08:00

AM WorkingHoursEnd :

08:00

PM Job Schedule :

Part-time Job Type :

Standard Employee Status :

Regular Employee Group/Union Affiliation :

M40|OPEIU|Local 2

Job Level :

Individual Contributor Job Category :

Administrative & Support Services Department :

Gaithersburg HUB Medical Cntrt - Observation Unit - 1808

Travel :

Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.