Job Overview We are seeking a professional, compassionate, and highly organized Office Assistant/Receptionist to join our dynamic team. This vital role combines front desk responsibilities with administrative support, ensuring smooth daily operations and exceptional customer service.. This position is ideal for someone who is comfortable working in a fast-paced environment and understands the importance of providing respectful, compassionate service to families during difficult times. The candidate will be a proactive communicator with strong computer literacy, capable of managing multiple tasks efficiently while maintaining a welcoming environment for grieving families and visitors, and staff alike. Duties Greet visitors, clients, and vendors with professionalism and warmth, providing excellent customer support and ensuring a positive first impression Manage multi-line phone systems, directing calls accurately and courteously while taking detailed messages when necessary Handle data entry tasks using productivity software such as Microsoft Office, excel, and word processing tools to maintain accurate records Assist with office management duties including organizing supplies, maintaining filing systems, and supporting daily administrative operations Support front desk activities by managing incoming correspondence, scheduling appointments, and coordinating arrangements Maintain organization of documents through proofreading, data verification, and ensuring clarity in all communications Requirements Proven clerical experience or office experience demonstrating strong organizational skills and attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with excellent typing and proofreading skills Technical proficiency with computer literacy including data entry, and productivity software Experience with multi-line phone systems and phone etiquette to ensure professional communication at all times Bilingual abilities are highly desirable to effectively communicate with diverse clients and team members a plus but not required Strong organizational skills combined with excellent time management to prioritize tasks efficiently Previous customer service or front desk experience that highlights professionalism and positive client interactions Personal assistant or administrative experience is advantageous for supporting office operations seamlessly Excelent verbal, and written communication a must Ability to multitask and remain calm under pressure Professional appearance and demeanor Experience in funeral home or related setting is a plus but not required Join us to be part of a vibrant team that values proactive communication, organizational excellence, and exceptional customer service. This role offers the chance to grow your career in office management while making a meaningful impact every day!

Pay:

$18.00 - $20.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan

Education:

High school or equivalent (Required)

Experience:

Office:

2 years (Preferred)

Location:

Glen Burnie, MD 21061 (Preferred) Ability to

Commute:

Glen Burnie, MD 21061 (Required)

Work Location:

In person