Front Desk Coordinator

We are looking for an experienced Front Desk Coordinator to serve as the first point of contact for visitors and callers in Towson, Maryland. This position is ideal for someone who brings strong communication skills and a welcoming presence to a busy front office environment. The role focuses on managing daily reception activities, supporting guests with a high level of service, and ensuring phone and front desk operations run smoothly.

Responsibilities:

• Welcome visitors, clients, and staff in a courteous manner while maintaining an organized and detail-oriented front desk area.
• Manage incoming calls through a multi-line phone system, directing inquiries promptly to the appropriate departments or team members.
• Provide concierge-style assistance by answering general questions, offering guidance, and helping create a positive onsite experience.
• Monitor front office activity throughout the day to ensure guests are assisted efficiently and appointments or arrivals are handled smoothly.
• Receive and relay messages accurately, following established procedures to keep communication clear and timely.
• Support routine administrative tasks connected to reception operations, helping maintain consistent day-to-day office flow.
  
• Previous experience in a front desk, receptionist, or customer-facing administrative role.
• Ability to operate a multi-line switchboard or phone system with confidence and accuracy.
• Strong verbal communication skills with a detail-oriented and service-oriented approach.
• Comfortable handling a high volume of inbound calls while staying organized and attentive.
• Proven ability to provide courteous guest support and maintain a welcoming environment.
• Dependable work style with strong attention to detail and the ability to manage multiple priorities.